German Consumers Trust Banks More Than the Government to Protect Personal Data from AI Algorithms: Research

Solaris The insights showed that at a time when AI is reshaping personal finance, consumers in Germany have greater trust in traditional banks rather than public authorities to protect sensitive information processed by AI systems. A new survey shared by Solaris reveals that 45.4 percent of respondents consider their bank to be the most reliable institution for such transactions. dataoutperforming both insurance companies and government organizations.

According to the update SolarisThis preference is even more pronounced among young adults, with 51.5 percent of those ages 18 to 29 trusting their financial providers the most.

The research was conducted by market research company Civey on behalf of the embedded finance specialist. SolarisIt highlights how deeply AI is already integrated into daily money management.

Approximately one in three respondents (33.4%) reported using widely available tools such as: ChatGPT or use Gemini at least once a week; Usage rates are almost the same between genders.

Financial apps are particularly popular: 27.9 percent rely on AI to clarify their recent transactions, while 27.8 percent have turned to AI-powered chat features for routine banking needs.

Additional activities include gaining new knowledge about money matters (19.8 percent) and even building exchange-traded fund portfolios with algorithmic assistance (10.8 percent).

Here, 41 percent of young people aged 18-29 are using artificial intelligence, turning to younger demographic groups. process breakdowns, and 15.6 percent of 30- to 39-year-olds are experimenting with automatic portfolio creation.

Despite this increased adoption, caution remains. Almost half of the sample (45.6 percent) expressed concerns about potential data breaches, and 34.5 percent feared uncontrolled information collection by smart systems.

These concerns appear to be amplified among frequent users, especially young people, who are embracing the technology but also point to more potential downsides.

When ranking corporate reliability artificial intelligenceAccording to financial information, banks take the first place with 45.4 percent, followed by insurance companies with 40.6 percent.

State organizations were left behind with 37.6 percent.

questionnaire It also revealed solid expectations regarding protections.

A large majority of 84.7 percent requested the ability to retrieve or delete their personal records at any time.

82.4 percent insisted on simple controls to enable or disable artificial intelligence 81.2 percent of residents supported keeping such data only within the borders of the European Union.

Steffen Jentsch, CEO of Solaris SE, interpreted the findings as evidence of solid fundamental trust. banking industry’s artificial intelligence offerings.

He called on institutions to seize this opportunity by developing these capabilities in-house and emphasized the following: Europe data residency and user-friendly surveillance mechanisms.

Leaving the field open to overseas tech giants from the United States or ChineseHe suggested this could erode trust in local providers.

4,000 people were questioned in the survey, which was conducted between 14 and 20 November 2025. German Online banking users aged 18 to 65.

The results have a margin of statistical error of 2.5 percentage points and are representative of the target population.

Generally, data It paints a nuanced picture: clear demands for transparency and control, as well as widespread daily interaction with AI in finance.

Like banks Although they are accelerating the use of technology for fraud prevention, process automation and customer support, the path to broader adoption appears to depend on demonstrable commitments to data sovereignty and consumer empowerment. findings We offer a roadmap for financial players who want to lead responsibly in the age of AI rather than simply following global trends.