MessagePay announced a strategic partnership this week glia It is designed to bridge the gap that often exists between community banks and credit unions’ AI service systems. payments.
The new integration integrates MessengerPay’s loan payment capabilities directly into Glia’s banking AI platform, allowing financial institutions to seamlessly initiate and complete payments with the AI-powered digital and voice interactions customers and members already use.
Payments, often the final step in resolving customer and member questions, traditionally require switching channels, follow-up emails or manual processes. Together, Glia and MessagePay eliminate these barriers by making payments a natural extension of AI-powered and human-assisted interactions.
“We’re taking complexity out of payments to put the focus back on people.” in question Justin Di Pietrochief strategy officer and co-founder of Glia. “By integrating MessagePay into our banking AI platform, we provide the seamless, instant service that account holders now expect. This allows frontline teams to go beyond the transaction and focus on personalized support that builds lasting loyalty and differentiates community institutions.”
With the integrated solution, credit unions and community banks can:
- Forward incoming SMS responses to live representatives on the Glia banking AI platform for instant assistance;
- Send secure, self-service payment links via Glia’s digital and phone-based customer and member service AI assistants;
- Automatically text payment links during calls when customers and members request tracking;
- Embed Glia’s experience layer directly into the MessengerPay borrower portal; And
- Enable live agents to securely process payments on behalf of the borrower when necessary.
Results can include faster resolution, higher payment completion rates, less operational effort, and a more seamless customer and member experience.
“MessagePay exists to make loan payments simple, secure and accessible” in question Greg PesciChairman and CEO of PostaPay. “Partnering with industry leader Glia brings this simplicity directly to the digital and voice channels financial institutions already rely on, enabling real-time resolution of payment needs while reducing the effort of both members and staff.”
